Complaints Process

Complaints Process

If you're not satisfied with the service you received, we want to hear from you. Your feedback is important to us, and we’re committed to resolving any concerns.

Get in touch with us:

• Call us: 02038839309

• Email us:info@angirasolicitors.co.uk

Let’s work together to address the issue.

Complaints Handling Process

At Angira Solicitors, we are committed to delivering a professional, efficient, and respectful legal service. However, if you feel that we have not met these standards, we take your concerns seriously and will respond promptly. Every complaint is an opportunity for us to improve, and we strive to resolve any issues quickly and objectively.

Steps to Take if You Have a Complaint

1. Raise Concerns with Your Solicitor
   If you are dissatisfied with the service provided, we encourage you to first contact your solicitor directly. This gives them the opportunity to address and resolve the issue.

2. Escalate to a Supervising Partner or Manager
   If your solicitor cannot resolve the matter, you can request that your complaint be referred to their supervising partner or manager. Their name can be found in your Client Care Agreement, which you received when you first instructed us. If you no longer have this document, our Client Care Team can assist. They can be reached at 02038839309.

3. Submit Your Complaint in Writing

   To facilitate a thorough investigation, we ask that complaints be submitted in writing via email at info@angirasolicitors.co.uk or by post to:
   Angira Solicitors
   11 Bedford Road, London, SW4 7SH

4. Providing your complaint in writing helps us clearly understand the issue and your perspective.

   Resolution Timeline
   Once your written complaint is received, the supervising partner or manager will review it and conduct an investigation. You will receive a final response within 10 business days. If further investigation is required, we will update you within this timeframe with an estimated resolution date. If appropriate, we may suggest a meeting to discuss the matter.

5. Alternative Submission Method
   If submitting a written complaint is difficult for you, please contact our Client Care Team on 02038839309 . They will record the details of your complaint and ensure it is addressed promptly.

Escalating Your Complaint to the Legal Ombudsman

If you are unsatisfied with the outcome from the supervising partner or manager, you may escalate your complaint to the Legal Ombudsman (LeO). The Legal Ombudsman expects complaints to be submitted:

• Within six years of the issue or

• Within three years of when you first became aware of the issue.

The LeO will only consider your case if our internal complaints process has been completed within the last six months.

For more information, or if you wish to escalate, the Legal Ombudsman can be contacted at:
Legal Ombudsman

The Legal Ombudsman’s contact details are as follows:

Telephone: 0300 555 0333
From overseas: +44 121 245 3050
Minicom: 0300 555 1777
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

Postal Address:
Legal Ombudsman
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH